Message in a bottle: Letters need humble response, say abuse survivors

Acknowledging correspondence and treating victims with respect is the very least church officials can offer, said survivors of clergy sex abuse.
Never letting a letter or email languish unanswered was such a key “best practice” of showing care and concern for victims of sexual abuse by clergy and religious that Marie Collins, an Irish survivor, stepped down from the Pontifical Commission for the Protection of Minors over the issue.

http://catholicphilly.com/2017/03/news/world-news/message-in-a-bottle-letters-need-humble-response-say-abuse-survivors/