When you call a bureaucracy such as the IRS and get disconnected, you probably aren't surprised. But you wouldn't expect that to happen when calling the state's child abuse hotline, which exists to protect children.
And yet, about 1 of every 5 calls to the hotline, nearly 42,000, went unanswered last year, state Auditor General Eugene DePasquale said Tuesday. Some callers hung up after being placed on hold and others were dropped because the hold queue was full.
http://www.mcall.com/news/local/watchdog/mc-child-abuse-hotline-unanswered-calls-watchdog-20160525-column.html
And yet, about 1 of every 5 calls to the hotline, nearly 42,000, went unanswered last year, state Auditor General Eugene DePasquale said Tuesday. Some callers hung up after being placed on hold and others were dropped because the hold queue was full.
http://www.mcall.com/news/local/watchdog/mc-child-abuse-hotline-unanswered-calls-watchdog-20160525-column.html
