Acknowledging correspondence and treating victims with respect is the
very least church officials can offer, said survivors of clergy sex
abuse.
Never letting a letter or email languish unanswered was such a key “best practice” of showing care and concern for victims of sexual abuse by clergy and religious that Marie Collins, an Irish survivor, stepped down from the Pontifical Commission for the Protection of Minors over the issue.
http://catholicphilly.com/2017/03/news/world-news/message-in-a-bottle-letters-need-humble-response-say-abuse-survivors/
Never letting a letter or email languish unanswered was such a key “best practice” of showing care and concern for victims of sexual abuse by clergy and religious that Marie Collins, an Irish survivor, stepped down from the Pontifical Commission for the Protection of Minors over the issue.
http://catholicphilly.com/2017/03/news/world-news/message-in-a-bottle-letters-need-humble-response-say-abuse-survivors/